Privacy Policy

Specialized Electrical Pty Ltd and JDC Thomson Electrical Systems

P_083 Privacy Policy (Customers and Website) · Rev 1 · Effective 9 November 2026

1. Purpose and scope

This policy explains how Specialized Electrical Pty Ltd (SPE) and JDC Thomson Electrical Systems (JDC) ("we", "us", "our") collect, use, store and share personal information about our customers, clients, suppliers, subcontractors, job applicants, website visitors and members of the public.

It applies to information collected:

through our website (spe.net.au), including the quote request form;
by phone, email, text message and in person;
when we quote for, carry out and invoice work, including on customer sites;
through our Facebook and Instagram pages; and
from suppliers, subcontractors, principal contractors and network operators we work with.

How we handle our own employees' records is covered separately by our Privacy Policy for employees (P_041).

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What personal information we collect

We only collect personal information we need to provide our services and run our business. Depending on how you deal with us, this may include:

Customers and clients: Name, business name, phone, email, postal and site addresses, details of the work requested, site access and induction requirements, NMI and meter details, network operator references, quotes, invoices, payment records and correspondence
People at or near a job site: Names and contact details of site contacts, and images that may appear in job photos taken to record our work
Suppliers and subcontractors: Contact details, ABN, insurance and licence details, accreditations, and the details of the people who will work on our jobs
Job applicants: Information in your application and resume, referee details and notes from interviews
Website visitors: Information you enter in the quote request form, and technical information collected automatically (see Website, cookies and analytics)
Social media: Messages and comments you send to our Facebook or Instagram pages

We do not ask customers for sensitive information (such as health information) unless it is needed for the work, for example a site hazard that affects how we work safely. If we need it, we will ask for your consent.

3. How we collect it

We collect most personal information directly from you, when you:

contact us or request a quote;
engage us to do work, or we work on your site;
apply for a job; or
supply goods or services to us.

We may also collect it from others where it is reasonable to do so, for example from a principal contractor, builder, property manager or real estate agent who arranges work on your behalf; a network operator or retailer for connection and metering work; or public sources such as the ABN Lookup.

If you give us personal information about someone else (for example a tenant or site contact), please make sure they know you have done so and that they can read this policy.

You can deal with us without giving your name, for example a general enquiry. We cannot quote, do or invoice work without identifying who we are working for.

4. Why we use it

We use personal information to:

respond to enquiries and prepare quotes;
schedule, carry out and record work, including site inductions and safety requirements;
lodge connection, metering and compliance paperwork with network operators, retailers and regulators (for example certificates of compliance);
invoice, receive payment and manage our accounts;
manage suppliers and subcontractors and check their insurance, licences and accreditations;
assess job applications;
meet our legal, safety, quality (ISO 9001) and record-keeping obligations;
improve our services and website; and
keep in touch about work we are doing for you.

We will not use your personal information for direct marketing unless you have agreed to it or would reasonably expect it. Every marketing email will include a way to unsubscribe.

5. Job photos and social media

We photograph our work to keep accurate job records and to show the quality of what we do. Some of these photos are shared on our Facebook and Instagram pages and our website.

Before we post a photo publicly, we check that it does not show:

anyone's face, unless they have agreed;
a street number, number plate or anything else that identifies a private home or person; or
a client's name or details, unless the client has agreed to be named.

Our internal systems connect to our own Facebook Page and Instagram account only to publish our own posts. They do not collect, store or use information about people who view, like, comment on or message our pages.

If you see a photo of yourself, your property or your business on our pages that you would like removed, contact us using the details below and we will take it down.

6. Website, cookies and analytics

Our website is hosted on Squarespace. When you visit it, information such as your IP address, browser type, the pages you view and how you arrived at the site may be collected automatically, using cookies and similar technologies.

We use:

Google Analytics, to understand how visitors use our website so we can improve it;
the Meta Pixel, to measure the results of our Facebook and Instagram advertising and to show relevant ads to people who have visited our website; and
Google reCAPTCHA on our forms, to stop spam and automated abuse.

These providers may collect and use information under their own privacy policies. We receive reports in summary form and do not use them to identify individual visitors.

You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook, Instagram and Google account settings. Blocking cookies may affect how some parts of the website work.

7. Who we share it with

We only share personal information where it is needed for the purposes above, or where the law requires or allows it. We may share it with:

network operators, electricity retailers and metering providers, for connection and metering work;
principal contractors, builders, property managers and site owners involved in your job;
regulators and government agencies, such as NSW Fair Trading and SafeWork NSW;
our subcontractors, when they carry out part of your job;
our insurers, accountants, auditors (including ISO certification auditors) and legal advisers; and
service providers who host or support our systems, including our job management, accounting, email, file storage, website and AI writing tools.

We do not sell personal information.

8. Overseas disclosure

Some of our service providers store or process information outside Australia. This includes cloud hosting, email, file storage, website, analytics and AI tools whose servers are mainly in the United States, and may include other countries where those providers operate.

We choose established providers and take reasonable steps to make sure they protect personal information in a way that is consistent with the Australian Privacy Principles.

9. How we store and protect it

We store personal information in secure electronic systems, including our job management and accounting systems, our internal intranet and cloud file storage, and in limited paper records at our Dubbo office.

We protect it by:

limiting access to staff who need it for their role;
using individual logins, role-based permissions and secure connections;
keeping paper records in our office, which is locked when unattended; and
training our staff in their privacy obligations.

We keep personal information for as long as we need it for the purposes above and to meet our legal and record-keeping obligations. Electrical compliance and job records are usually kept for at least 7 years. When information is no longer needed, we securely destroy or de-identify it.

10. Accessing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

We will respond within 30 days. There is no charge to ask. We may ask you to confirm your identity first.

In some cases the law allows us to refuse access, for example where it would affect someone else's privacy or relates to a legal dispute. If we refuse, we will tell you why in writing and how you can complain.

11. Deleting your information (including data from Facebook and Instagram)

You can ask us to delete personal information we hold about you by emailing admin@spe.net.au with the subject "Data deletion request", and including:

your name and how to contact you; and
what you would like deleted, for example a photo on our Facebook or Instagram page, a message, or your details in our records.

We will confirm your request within 5 business days and complete it within 30 days. If we need to keep some information by law (for example electrical compliance, tax or safety records), we will tell you what we are keeping and why.

Our systems do not collect or store personal information from people's Facebook or Instagram accounts. You can also remove our access to anything you have shared with us through Facebook in your Facebook settings under Apps and websites.

12. Data breaches

If personal information we hold is lost, accessed or disclosed without authority, we will act quickly to contain it and assess the risk of harm. Where a breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

13. Making a complaint

If you are concerned about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992

14. Contact us

Business: Specialized Electrical Pty Ltd and JDC Thomson Electrical Systems
Address: 18 Hawthorn Street, Dubbo NSW 2830
Phone: 02 6885 5351
Email: admin@spe.net.au

15. Changes to this policy

We review this policy every year, or sooner if the law, our services or the systems we use change. The current version is always available on our website. The date at the top shows when it was last updated.